Terms & Policies
If you choose to purchase products from the Lingerie By Tola site, we require the following information in order to fulfill your order: We request an e-mail address during the order process so that we can send an e-mail confirmation message acknowledging the receipt of your order. This message contains your name and address the list of items you purchased, an order reference number, a confirmation of your shipping method, and the total amount of items requested
 
We promise to keep your name, address, credit card details and any other information you give us secure.
 
Our secure server encrypts your personal information, including credit or debit card number, name and address, before it is sent over the Internet.
 
Your card details are presented directly to the bank for clearance and are not stored.
 
Our commitment to you: No personal data is ever sold to third parties.
we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely.
 
We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition.

Please choose carefully as we do not refund for change of mind purchases

No refund, exchange or return policy applies to special offers, clearance offers or sale items.
 
We can only accept refunds or exchanges within 5 days of delivery. The cost of returning goods to Lingerie By Tolah is the responsibility of the customer.